The client is a global IT services firm specializing in outsourced software development for Fortune 500 clients across North America and Europe. With over 200,000 employees and delivery centers in India, Eastern Europe, and Southeast Asia, our client thrives on the strength of its people. In a fiercely competitive market for tech talent, the company needed to modernize its employee experience, especially around recognition and retention, to sustain its growth and employer brand.
Despite competitive compensation and benefits, the client faced rising attrition in mid-level roles and declining employee NPS, especially among developers and project managers. Employees reported that appreciation felt episodic and impersonal, often tied only to performance reviews. With such a large, distributed workforce, HR leaders lacked a centralized tool to foster daily recognition, tailor rewards to individual preferences, and track engagement ROI across geographies.
Edenred’s Employee Rewards and Recognition platform was deployed across the client's offices across India. The platform enabled instant, peer-to-peer and manager-driven recognition tied to company values, integrated with existing HRMS and collaboration tools. What set it apart was the extensive reward marketplace, offering not just e-vouchers and gadgets but curated luxury experiences like spa retreats, fine dining, and weekend vacations, all tailored to different employee personas. Employees also had access to a wide range of physical products, from electronics to lifestyle gadgets, delivered without any hassle, no chasing vendors, managing returns, or delays. Everything was backed by Edenred’s logistics and service layer. A social recognition feed, gamified leaderboards, and milestone celebration workflows completed the solution.
At Edenred India, we blend innovation, trust, and impact to help organizations unlock value—one reward, one transaction, and one relationship at a time
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